Claro is committed to protecting the privacy and security of our users' data. This Privacy Policy outlines our practices regarding the collection, use, processing, and sharing of personal information through our services, including any information processed through BigQuery after redacting personally identifiable information (PII).

Information We Collect:

We collect and process conversations and other data provided by our users. Before storing this data in BigQuery, we actively redact PII to enhance privacy and security. The types of information we collect include:

- Non-personally identifiable information from user conversations

- User-provided information through service use or communications

How We Use Your Information:

The information we collect is used for the following purposes:

- To provide and improve our services

- To understand how our services are used

- For research and development purposes

Lawful Basis for Processing:

We process personal data on the following lawful bases:

- Consent: We may process data if you have given us explicit consent to use your personal information for a specific purpose.

- Legitimate Interests: We process data when it is reasonably necessary to achieve our legitimate business interests.

Data Redaction and Security:

We implement PII redaction techniques to ensure that personal data is processed in a manner that respects individual privacy. We also employ robust security measures to protect data from unauthorized access, disclosure, alteration, and destruction.

Your Rights

Under data protection laws, you have rights including: (as per General Data Protection Regulation (GDPR)- EU )

- **Access**: You can request copies of your personal data.

- **Rectification**: You can request that we correct any information you believe is inaccurate or incomplete.

- **Erasure**: You can request that we erase your personal data, under certain conditions.

- **Data Portability**: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at the contact details provided below.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Transfers

Personal data may be transferred and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure that such transfers comply with all applicable laws and regulations and that your data remains protected to the standards described in this policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us at: hello@getclaro.ai