Contact us
Email support@getclaro.ai. We reply on business days, usually within 1 business day.
To help us answer quickly, include:
- what you were trying to do;
- the date and approximate time;
- which Claro tool you used, if you know;
- the email address of your Claro account, if you were signed in.
Please don't send passwords or sensitive personal data by email.
Claro in ChatGPT
Claro doesn't respond in ChatGPT
Check that Claro is connected in ChatGPT's settings, then mention Claro in your message. If a tool reports that it is paused, try again later.
Signing in doesn't work
Make sure you can sign in at app.getclaro.ai in your browser. Then disconnect Claro in ChatGPT's settings, connect it again and sign in. If it still fails, email us.
A tool says it is paused
To keep Claro reliable, we sometimes pause a tool or slow down very heavy use for a short time. Try again later. Claro in ChatGPT is free to use, with daily request limits; see plans.
An answer looks wrong
Claro's answers are guidance to review, not final decisions. If a result looks wrong, email us the prompt and the answer so we can look into it.
Disconnect Claro or delete your data
You can disconnect Claro in ChatGPT's settings at any time. To ask us to delete your data, email us. See the Claro in ChatGPT section of our Privacy Policy for what we keep and for how long.
For problems with ChatGPT itself, such as your ChatGPT account, use OpenAI's help center.
Customers
If your organisation has a Claro customer agreement, contact your usual Claro contact, or email us with your company name.
Privacy and legal requests
To access, correct or delete your personal data, or for any legal question, email hello@getclaro.ai. See our Privacy Policy for your rights.
Reporting a security issue
Email support@getclaro.ai with "Security" in the subject line. Please give us a reasonable time to fix the issue before sharing it publicly.