This page lists the service providers ("subprocessors") that may process personal data or customer data for Claro. It should be read together with our Privacy Policy.
The Claro in ChatGPT column shows whether a provider is involved when you use the Claro app in ChatGPT. OpenAI operates ChatGPT itself. It is the platform you use, not a provider acting for us, so it is not listed here.
Where a provider processes data outside the European Economic Area, we rely on the safeguards described in section 9 of our Privacy Policy, such as the EU Standard Contractual Clauses.
1. AI model providers
These providers run the AI models Claro uses to read, classify, match and enrich product data and to answer requests.
| Provider | What it does for Claro | Location | Claro in ChatGPT |
|---|---|---|---|
| Microsoft Ireland Operations Ltd. (Microsoft Azure) | Hosts the AI models that power Claro's features. Not used to train models. Microsoft may keep requests for up to 30 days for abuse monitoring. | European Union | Yes |
| OpenAI, L.L.C. | Runs OpenAI models directly in some workflows. | United States | No |
| Anthropic PBC | Runs Claude models directly in document-analysis workflows. | United States | No |
| Google LLC (Gemini API) | Runs Google Gemini models in some workflows. | United States and other countries where Google operates | No |
2. Web search and page retrieval
Research tools use these providers to find and read public web pages. They receive search queries and page addresses, not your identity or account details. How we use them is described in How Claro researches the web.
| Provider | What it does for Claro | Location | Claro in ChatGPT |
|---|---|---|---|
| Parallel Web Systems, Inc. | Finds and checks companies, products and other entities on the public web for research searches. | United States | No |
| Serper.dev | Search engine results, including image search. | Outside the EEA (location not specified by the provider) | No |
| SerpApi, LLC | Search engine results, including image search. | United States | No |
3. Hosting, storage and accounts
| Provider | What it does for Claro | Location | Claro in ChatGPT |
|---|---|---|---|
| Amazon Web Services EMEA SARL | Hosts the Claro in ChatGPT server, holds files sent to it for up to 24 hours while they are processed, keeps its misuse-prevention records and hosts Claro platform services. | Sweden (EU) | Yes |
| Supabase, Inc. | Claro account sign-in and the platform database that holds your catalogs, saved results and any context you choose to save. | European Union | Yes |
| Google Cloud (Cloud Run, Cloud Storage) | Runs the Claro platform API that the Claro in ChatGPT server calls, and stores files processed by the Claro platform. | European Union | Yes |
| API Hero Ltd (Trigger.dev) | Runs long background jobs, such as mapping a catalog to a taxonomy. | United States (us-east-1) and Germany (eu-central-1, Frankfurt) | Yes |
| Zilliz Inc. | Provides database infrastructure for Claro. | European Union | Yes |
| Upstash, Inc. (Redis) | Keeps short-lived request counters, keyed by Claro account id, to rate-limit the Claro API. It stores only the account id and a count, never catalog data, requests or results. | — | Yes |
| Cloudflare, Inc. | Hosts and delivers the getclaro.ai website. | Global network | No |
4. Monitoring and business operations
| Provider | What it does for Claro | Location | Claro in ChatGPT |
|---|---|---|---|
| Datadog, Inc. | Request traces and performance monitoring for the Claro platform API. | European Union | Yes |
| Formagrid Inc. (Airtable) | Stores enquiries sent through forms on getclaro.ai. | United States | No |
Website analytics and marketing technologies (Google, Hotjar, HubSpot, Meta and Leadfeeder) are listed in our Cookie Policy. They run only with your consent and are not involved in Claro in ChatGPT.
5. Changes to this list
We update this page when we add or replace a provider, and change the date at the top. For customer data, changes are also managed as set out in the applicable customer agreement and Data Processing Addendum.
6. Contact
Questions about our subprocessors can be sent to hello@getclaro.ai.